Everdawn
uken
WorldsGameplayMapScreenshotsChangesHandbookPassBuy a pass
Legal documents

Refunds and cancellation

You can cancel future renewals at any time. Within 14 days of each payment, you can also request a refund. The refund calculation is explained below.

In short

  • Cancel any time, on your own, through the link in the Creem receipt email.
  • You have 14 days from each payment to withdraw without a reason. We deduct the used access period; if you never joined, we refund the full amount.
  • Being robbed, a court ruling or any other event in the world is not grounds for a refund.
  • We answer within 5 working days; Creem returns the money by the method it was paid with.
How a subscription runs
PaymentAccess starts after the game server processes confirmation
The first 14 daysWithdraw without a reason. We deduct the used access period; if you never joined, we refund the full amount.
Cancel any timeOn your own, from the Creem receipt email; the next charge never comes
End of the paid periodAccess runs to its last day, then the subscription does not renew
  1. Payment: Access starts after the game server processes confirmation
  2. The first 14 days: Withdraw without a reason. We deduct the used access period; if you never joined, we refund the full amount.
  3. Cancel any time: On your own, from the Creem receipt email; the next charge never comes
  4. End of the paid period: Access runs to its last day, then the subscription does not renew
Without cancelling, the subscription renews itself for the same period.

What you are actually buying

A pass is a subscription to server access for a paid period. Access starts when the game server processes the confirmed payment.

Creem handles the payment and sends approved refunds back to the original payment method. We review refund requests.

How to cancel

Open the customer-portal link in your Creem receipt and cancel the subscription. No phone call or explanation is required.

If the email is lost, write to us and name the username the pass is on. We will cancel it and confirm in our reply.

Cancellation stops future charges. You keep access until the paid period ends.

Refund requests within 14 days

For 14 days from the payment you may withdraw from the pass without giving a reason. We give that right to every buyer, in every country.

Because access opens immediately, we deduct a proportionate amount for the days the account spent on the whitelist and return the rest. If you never joined the server at all, the whole amount comes back.

For consumers in the EU and EEA the right follows from Directive 2011/83/EU, in the United Kingdom from the Consumer Contracts Regulations 2013, in Ukraine from article 13 of the Law on the Protection of Consumer Rights. For the rest of the world it is our voluntary guarantee on the same terms.

The period runs from each payment, not only from the first one.

How to ask for a refund

Write to our email, give your Minecraft username and roughly when you paid. One sentence is enough — no form, no explanation of why.

We answer within 5 working days. An approved refund is executed by Creem, usually within 5 to 10 working days; the exact timing depends on your bank, not on us.

Approved refunds use the original payment method and currency.

Payment errors and service interruptions

If you notice one of these problems, contact support.everdawn@gmail.com with your Minecraft username and payment details. We will review it under the conditions listed above.

  • A double charge or a technical payment error
  • Our activation error prevented the account from joining, and we did not resolve it within 48 hours
  • The server is down for more than 72 consecutive hours — your choice of an extension for that time or a proportionate refund
  • The server closes for good — we cancel every subscription and refund the unused part of the period

When we do not refund

Losses caused by normal gameplay, including theft by another player, are not service failures. They do not create an additional right to a refund.

There is one exception and it always applies: where a mandatory rule of the law of your country requires a refund, we refund.

  • Items, buildings or land lost to another player's actions — that is an event in the world, not a service failure
  • A ruling of the world's court: a fine, a confiscation, or any other consequence under the rules of Polis
  • Access ended for a serious breach of the community rules
  • A change of mind after 14 days, within a period already paid for — the subscription simply will not renew
  • Technical problems on your side: an incompatible launcher, a broken mod profile, your connection

Disputing a payment through your bank

If a payment is disputed through the bank, access is suspended while the dispute is reviewed. Contact us if you need help with a charge.

Write to us first. We have never refused a reasonable request, and it is cheaper for everyone.

Automatic renewal

The subscription renews itself for the same period until you cancel it. The period and the price are shown before you confirm the payment and repeated in a receipt you can keep.

Cancelling works the same way buying did — online, with no phone call and no retention conversation.

We announce a price change at least 30 days ahead. The new price applies from the next renewal.

For players in California: these terms are written to meet the California Automatic Renewal Law on express affirmative consent, a retainable acknowledgement, and online cancellation.